Support

Help with Tessel on iPhone, iPad and Mac.

Send feedback in the app

Open Tessel and choose Feedback, or tap Having trouble? Contact us at the bottom of the extension's popup — that also tells us which page went wrong.

Email us

mainhanu@outlook.com
Tell us your device, system version and, if you can, the web page.

Getting started

Tessel works inside Safari. Turn the extension on once and allow it on all websites — otherwise Tessel can't read pages, and automatic translation won't run.

iPhone and iPad

  1. Open Settings › Apps › Safari › Extensions.
  2. Tap Tessel and turn it on.
  3. Under permissions, set All Websites to Allow.
  4. In Safari, open a foreign-language page, tap the page menu in the address bar, then tap Tessel › Translate.

Mac

  1. Open Safari › Settings › Extensions.
  2. Select the checkbox next to Tessel.
  3. Click Edit Websites… and set Other Websites to Allow.
  4. On a foreign-language page, click the Tessel button in the toolbar, then Translate.

Frequently asked questions

I don't see Tessel in Safari.

Make sure the extension is turned on (see Getting started above). On iPhone and iPad, Tessel lives in the page menu next to the address bar rather than on the toolbar. On Mac, if the button is missing from the toolbar, choose View › Customize Toolbar and drag it in.

The popup says it can't access this page.

Safari doesn't let extensions run on some pages, such as the Start Page, settings pages and certain Apple websites. On other pages, check that Tessel is allowed on all websites, then reload the page.

Automatic translation doesn't happen.

Automatic translation needs permission on all websites. It's off by default; turn it on in the app under Translation › Auto-Translate, and choose which page languages it applies to. You can also set a single website to always translate from the popup. Automatic translation uses Apple Translation, so you're never charged by an AI provider without tapping Translate.

Apple Translation asks me to download a language pack, or doesn't support a language.

Apple Translation runs on your device and needs the languages downloaded first. Open the app and go to Apple Translation Languages to download the packs you need. If Apple Translation doesn't support a language pair, translate that page with an AI model instead.

How do I translate with an AI model?

In the app, open AI Models under Translation Services, add a provider (such as an OpenAI-compatible service or Anthropic), enter your API key and verify it, then pick a default model. In the popup, choose the model next to Apple Translation and tap Translate. Your key is stored in iCloud Keychain and page text is sent directly to that provider.

How much does it cost?

Apple Translation is free. When you use an AI model, your provider bills you directly for the requests. To keep costs down, Tessel translates the part of the page around where you're reading, caches every translated paragraph so it's never billed twice, and never uses an AI model for automatic translation across all websites.

Translation with an AI model failed.

The popup shows the reason — for example an invalid API key, no remaining quota, a network problem, or the model refusing to answer. Fix the issue in the app or with your provider and tap Retry, or switch to Apple Translation for that page.

Some paragraphs stay in the original language.

If a paragraph can't be translated, Tessel leaves the original text rather than showing something broken. When an AI model misses a paragraph and the Apple Translation language pack is installed, Tessel fills it in with Apple Translation. If you see this often on a site, please send feedback from the popup.

The page language was detected wrong.

Tap the source language in the popup and choose the right one. Tessel remembers your choice for that website.

How do I see the original page again?

Open the popup and tap Show Original. Tap Translate again and the translation comes back instantly from the cache.

My settings don't sync between devices.

Settings, website rules and AI providers sync through iCloud, and API keys through iCloud Keychain. Make sure all devices are signed in to the same Apple Account with iCloud and iCloud Keychain turned on. Syncing can take a few minutes.

How do I free up space?

Open the app and choose Clear Translations under Translation Cache. Apple Translation language packs are managed by the system: on iPhone and iPad in Settings › Apps › Translate, on Mac in System Settings › General › Language & Region.

Privacy

Tessel has no account and never sends page text through our servers. Read the full Privacy Policy.

技术支持

原译在 iPhone、iPad 和 Mac 上的使用帮助。

在 App 中反馈

打开原译,选择「意见反馈」;或者点扩展面板最下方的「翻译遇到问题?联系我们」,这样我们还能知道是哪个网页出了问题。

发邮件给我们

mainhanu@outlook.com
请写上设备、系统版本,方便的话附上网页地址。

开始使用

原译在 Safari 里工作。先启用一次扩展,并允许它在所有网站上运行;否则原译读不到网页,自动翻译也不会生效。

iPhone 和 iPad

  1. 打开「设置 › App › Safari › 扩展」。
  2. 轻点「原译」并打开开关。
  3. 在权限里把「所有网站」设为「允许」。
  4. 在 Safari 里打开外语网页,轻点地址栏里的页面菜单,再点「原译」›「翻译」。

Mac

  1. 打开「Safari › 设置 › 扩展」。
  2. 勾选「原译」。
  3. 点「编辑网站…」,把「其他网站」设为「允许」。
  4. 在外语网页上点工具栏里的原译按钮,再点「翻译」。

常见问题

在 Safari 里找不到原译。

先确认扩展已启用(见上方「开始使用」)。在 iPhone 和 iPad 上,原译在地址栏旁的页面菜单里,不在工具栏上。在 Mac 上如果工具栏里没有按钮,选择「显示 › 自定工具栏」把它拖进去。

面板提示无法访问此网页。

Safari 不允许扩展在部分页面上运行,例如起始页、设置页和部分 Apple 网站。其他网页上出现这个提示,请确认原译已被允许在所有网站上运行,然后刷新网页。

网页没有自动翻译。

自动翻译需要「允许所有网站」的权限。它默认是关闭的,在 App 的「翻译 › 自动翻译」里打开,并勾选对哪些网页语言生效。也可以在面板里把某个网站设为「总是翻译」。自动翻译使用 Apple 翻译,不点「翻译」就不会产生大模型费用。

Apple 翻译提示要下载语言包,或者不支持某种语言。

Apple 翻译在本机运行,需要先下载对应语言。打开 App,进入「Apple 翻译语言」下载需要的语言包。如果 Apple 翻译不支持这对语言,可以改用大模型翻译这个网页。

怎么用大模型翻译?

在 App 的「翻译服务」里打开「AI 模型」,添加服务商(如 OpenAI 兼容服务、Anthropic),填入 API Key 并验证,再选一个默认模型。之后在面板里选 Apple 翻译旁边的模型,点「翻译」即可。Key 保存在 iCloud 钥匙串里,网页文字直接发给该服务商。

要花多少钱?

Apple 翻译免费。使用大模型时,费用由你的服务商直接收取。为了省钱,原译只翻你正在看的位置附近,每一段译文都会缓存、不重复计费,并且不会用大模型做全局自动翻译。

大模型翻译失败了。

面板会说明原因,例如 API Key 无效、额度不足、网络问题或模型拒绝回答。在 App 或服务商那里处理好之后点「重试」,或者这个网页改用 Apple 翻译。

有些段落还是原文。

某一段翻不出来时,原译会保留原文,而不是显示错乱的内容。大模型漏掉的段落,如果装了 Apple 翻译的语言包,会用 Apple 翻译补上。如果某个网站经常这样,请在面板里反馈给我们。

网页语言识别错了。

在面板里点源语言,选正确的语言。原译会为这个网站记住你的选择。

怎么看回原文?

打开面板,点「显示原文」。再点「翻译」,译文会从缓存里立刻回来。

设置没有在设备之间同步。

设置、网站规则和大模型配置通过 iCloud 同步,API Key 通过 iCloud 钥匙串同步。请确认所有设备登录的是同一个 Apple 账户,并打开了 iCloud 和 iCloud 钥匙串。同步可能需要几分钟。

怎么释放存储空间?

打开 App,在「翻译缓存」里选择「清除翻译缓存」。Apple 翻译的语言包由系统管理:iPhone 和 iPad 在「设置 › App › 翻译」,Mac 在「系统设置 › 通用 › 语言与地区」。

隐私

原译没有账号体系,网页文字不经过我们的服务器。详见完整的隐私政策。